Why work with Ovex?

• We stand as the largest third-party offshore BPO solutions provider
• Awarded Pakistan’s ‘Best BPO/Call Center – 2008’, by P@SHA (Pakistan Software Houses Association)
• Awarded “Best In Operational Excellence – 2009’, by P@SHA (Pakistan Software Houses Association)
• Best-of-Breed IT Infrastructure & Support Functions
• Multi-site Facilitation – Three Fully Redundant Facilities
• Global IT Helpdesk with extensive 24/7 support for all our clients and operational teams
• Highly qualified and trained human resource from accredited universities with attrition rates among the lowest in the country
• Comprehensive Client Relationship Management with clear monitoring, administering and auditing systems
• Complete financial forecasts, cost benefit projections and control over desired spending to assist in customer decision making
• Premier client list including renowned local and foreign clients
• Ongoing investment in innovative solutions, human resource development and intellectual capital

Why Pakistan?

• Lower costs, better infrastructure (Gartner, 2008)
• Top destination in terms of growth, value for money, customer feedback | 328% growth in outsourcing during 2007-08 | Just behind the U.S. in customer satisfaction (oDesk, 2008)
• Ranked among top 20 Global Service Locations (A.T. Kearney Ranking, 2009)

The OVEX Management Team

• Faisal Khan - CEO
• Asad Abbas - CFO
• Usman Naeem - Head of Contact Centers
• Shiraz Mahmud - Head of Information Technology
• Maaz Zahid - Head of Business Development
• Zubair Tanwir - Head of Facilities

Why Outsourcing?

• Core Business Focus
• No infrastructural Investment
• Readily Available Resources
• Disaster Recovery/Risk Mitigation
• Attention to every Customer and Project
• Varied Campaign Experience
• SLA Oriented Approach
• Operational Flexibility – Need-based staffing
• Improved speed-to-market