Outsourcing

Ovex designs and tailors’ services to meet your unique project needs, whether its responsive customer services, your accounting and finance function or managing aspects of your IT function, Ovex got it all covered.

 

Call Center
Call Center
Account Outsourcing
Accounting Outsourcing
IT Outsourcing
IT Sourcing

Why Outsourcing?

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Account Outsourcing
End-to-end services and robust platforms to support outsourced services.
Cut down your operations cost by as much as 50%.
Access to expert talent pool.
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Scalability and agility to meet your business needs.
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Turn your fixed overhead costs to operational costs.
Services

What our Customers are Saying

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We are always pioneering ways to improve the level of service that we extend to our valued customers, a centralized helpline, consult and delivery service was something new to Pakistan and for us speed to market was crucial. Ovex has supported our contact center requirements from day one and the partnership has helped in making thousands of our customers trust our home delivery option.
Noman Faisal ~ General Manager Human Resources
Servaid Pharmacy Pvt. Ltd
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We at SNGPL are pleased to share that we are quiet pleased with the quality of services provided by Ovex Technologies Pakistan (Pvt.) Ltd. The way they have supported our customer experience management through their contact center services is remarkable. Being highly contended with the way they conduct their business, we have recommended company's services to others as well.
Waqas Khan ~ DY Chief Engineer Customer Service
SNGPL

Case Studies

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PAKTEL

Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.

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Public Utility Support Center

A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property. 

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