At Ovex Tech, we believe in delivering the best and this has been duly recognized by our prestigious clientele as well as various industry bodies.
Ovex Contact Center
Ovex Tech offers great inbound customer call experience, which standardizes how customers are responded to and how to effectively handle irate customers. Our team of CRO’s provides services to your customers through various mediums, including Phone Call, Live Chat, SMS, Emails as well as social media platforms. Every interaction with your customer is recorded and captured in a Customer Relationship Management software, which is customized based on your business needs and defined service levels. We make outbound calls to help you build up Sales Pipeline, conduct customer surveys, set- up appointments and support complete customer life cycle management. Ovex Tech offers customized teams and skills based on your specific requirements.
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How It Works
Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.
A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property.