Ovex can support a 24/7 Helpdesk (based on the Service Desk Model) for a Single Point of Contact (SPOC) for your customers/employees.
Ovex Accounting Outsourcing
Information Technology is an ever-expanding field with new technologies disrupting old business models very rapidly. Wrong decisions can cost an organization significant amount and could lead to an organization losing its competitive edge. Thus IT correct IT planning and execution have become mission critical for any modern-day organization. Our team of experts advise you on the correct architecture as well and how to optimize your IT spending. With right IT infrastructure in place, Ovex IT team will help manage your IT infrastructure, without costly overhead costs. Ovex 24/7 Helpdesk (based on the Service Desk Model) allows you to have a Single Point of Contact (SPOC) for your customers/employees IT tickets. Remote Desktop Management services allows you to maintain and protect your IT infrastructure and deliver timely assistance to your end users and servers. Furthermore, IT planning and consultancy services can help your business deploy the most cost effective IT infrastructure.
Accounting Outsourcing Videos
How It Works
Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.
A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property.