IT Outsourcing

Ovex can support a 24/7 Helpdesk (based on the Service Desk Model) for a Single Point of Contact (SPOC) for your customers/employees.

Ovex Accounting Outsourcing

Information Technology is an ever-expanding field with new technologies disrupting old business models very rapidly. Wrong decisions can cost an organization significant amount and could lead to an organization losing its competitive edge. Thus IT correct IT planning and execution have become mission critical for any modern-day organization. Our team of experts advise you on the correct architecture as well and how to optimize your IT spending. With right IT infrastructure in place, Ovex IT team will help manage your IT infrastructure, without costly overhead costs. Ovex 24/7 Helpdesk (based on the Service Desk Model) allows you to have a Single Point of Contact (SPOC) for your customers/employees IT tickets. Remote Desktop Management services allows you to maintain and protect your IT infrastructure and deliver timely assistance to your end users and servers. Furthermore, IT planning and consultancy services can help your business deploy the most cost effective IT infrastructure.

Accounting Outsourcing Videos

How It Works

Outsourcing image
Identify processes and functions, which require expert support.
Outsourcing image
Identify and document any services levels associated with these processes.
Outsourcing image
Document and sign Data Confidentiality and Services contracts.
Outsourcing image
Ovex will work with you help transitions these processes to Ovex team.
Outsourcing image
Mechanism will be set up to report and resolve IT tickets.
Outsourcing image
Regular reporting will help identify performance and areas of improvement.
Outsourcing image
Improved service levels for both internal and external customers.
Outsourcing image
Ovex will help implement best practices.

Case Studies

Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.


A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property. 

Public Utility Support Center