Ovex Tech Pakistan’s outsourcing team delivers exceptional service through trained workforce to meet agreed upon service levels, every time. We invest in leading technologies with operational expertise, coupled with our specialized industry specific vertical knowledge, to support our customers’ business objectives.
Outsourcing is essentially contracting another party to handle a portion of your business processes so you can focus on what your company does best. Outsourcing allows businesses to improve efficiency, cut costs, and free up internal resources by delegating tasks to an external party. . In the world of business, there are many advantages to outsourcing certain processes, especially if your company isn’t large enough
Improving customer satisfaction through Outsourcing
By: Saad Kaiser
Outsourcing your call center services is not just a cost-cutting strategy, but a long-term business model. It will help you to focus on core functions and streamline your organization. Outsourcing also helps you get rid of the stress of managing a call center and allows you to focus on core business functions. With so many benefits, it is no wonder that more businesses are outsourcing their call center services these days.
Outsourcing Your Call Center
By: Saad Kaiser
Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.
A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property.