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contactcenter

Contact Center

Contact Center establishes a key link between an organization and it’s customers. Be it inbound, out bound or non-voice; excellent customer services packaged with robust technology is the only way to enhance customer loyalty and retention. Ovex Tech is an accomplished BPO services provider that has never compromised on quality. Ovex Tech has extensive experience in hosting and managing both domestic and international outsourced contact center projects. Currently, Ovex is delivering its services to a number of clients from various business verticals. Through a robustly defined framework, every call is handled as per defined service levels and built in quality processes help in ensuring that every interaction with our client’s customers results in a meaningful outcome.

Contact Center

The team behind Ovex Tech Contact center solutions is equipped with latest technology and has made themselves a benchmark for the industry. At Ovex Tech, we believe in delivering the best and this has been duly recognized by our prestigious clientele as well as various business monitoring autonomous bodies.

What we Offer in our Contact Center?

  • We offer great inbound customer call experience
  • We engage your customer through various mediums, including phone call, live chat, SMS, Emails
  • Every interaction with your customer is customized as a unique experience, based on your business needs and defined service levels
  • We make outbound calls to help you build up Sales Pipeline, do customer surveys, set- up appointments, support customer life cycle management

Best part in outsourcing contact center from OvexTech is that we have a number of different teams which possess different accents like US, British and Pakistani. You can hire any team depending upon your needs. On your special request and dedicated needs, we can also hire a completely new teams which can cop up with your diverse needs and expectations of outsourcing.

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