At Ovex Tech, we expertly manage incoming calls from customers seeking assistance with our products or services. Our dedicated team is trained to provide prompt and efficient solutions, ensuring customer queries are resolved to their satisfaction. We understand the importance of each customer interaction and strive to make every call a positive experience, thereby enhancing customer loyalty and trust in our services.
At Ovex Tech, we don’t just offer services, we provide solutions that are tailored to your specific needs. Here’s how we empower your business:
Choose Ovex Tech and experience the difference that a dedicated, customized, and cost-effective solution can make to your business.
In the rapidly evolving world of technology and customer service, Ovex Tech stands out as a leader.
Comprehensive Services: We offer a wide array of services, from call center solutions to data management, all tailored to your needs.
Expertise: Our industry experts deliver services in line with the latest trends and standards.
Quality Assurance: We’re committed to exceeding your expectations and adding value to your business.
Data Security: We prioritize data security, ensuring your data is always secure and confidential.
Customer-Centric Approach: Our services are designed with customer satisfaction in mind.
Innovation: We invest in technology and training to provide innovative solutions that keep you competitive.
At Ovex Tech, we provide services across a wide range of industries. Here are some of the key sectors we serve:
Healthcare: We handle benefits inquiries, claims processing, and billing and payment information. Our services help healthcare providers streamline their operations and focus on patient care.
Retail: We manage order inquiries, returns, product inquiries, billing inquiries, and more. Our services help retail businesses improve customer satisfaction and operational efficiency.
Utilities: We handle outage reports and service inquiries, helping utility companies maintain high service levels and customer satisfaction.
Finance: We provide support for transaction inquiries, account management, fraud detection, and more.
Telecommunications: We handle service inquiries, billing questions, and technical support for telecom companies.
Travel and Hospitality: We manage booking inquiries, reservation changes, customer service, and more for businesses in the travel and hospitality sector.
E-commerce: We handle order inquiries, returns, product inquiries, and customer support for online businesses.
Insurance: We manage policy inquiries, claims processing, and customer service for insurance companies.
Non-Profit and NGO: We offer tailored services to non-profit organizations and NGOs, helping them with donor management, fundraising support, volunteer coordination, and more.
Real Estate: We provide support for property inquiries, booking and reservation management, customer service, and more for real estate businesses.
At Ovex Tech, data security is of utmost importance. Here’s how we ensure the security of your data:
Data Encryption: Advanced methods protect your data at all times.
Access Control: Strict measures limit data access to authorized personnel only.
Regular Audits: Frequent security audits help us stay ahead of potential threats.
Regulation Compliance: We adhere to all relevant data protection regulations.
Security Training: Regular training keeps our staff updated on secure data handling practices.
Disaster Recovery: Robust plans ensure quick data restoration and minimal downtime in case of a breach.
Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.
A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property.