Leading BPO Services & Call Center Solutions

Inbound Call

At Ovex Tech, we understand that every call is an opportunity to build a relationship with your customer and enhance their experience with your brand. Our Inbound Call Services are designed to provide your customers with immediate and professional assistance, ensuring their queries and concerns are addressed promptly and effectively.

Our team is trained to handle a wide range of customer queries, from simple questions about products or services to more complex issues. We strive to resolve queries during the first call, enhancing customer satisfaction and trust in your brand.

Customer Query Resolution

Product Information & Support

We provide detailed information about your products or services to assist customers in making informed decisions. Whether it’s explaining the features of a product or guiding a customer through a service, we ensure your customers have all the information they need.

We understand that handling complaints effectively is crucial to maintaining customer satisfaction. Our team is trained to handle complaints professionally, ensuring customers feel heard and their issues are resolved.

Complaint Handling

Backend Support

Our Inbound Call Services also include backend support, where we manage tasks such as order processing, appointment scheduling, and data entry. This ensures a seamless experience for your customers and efficient operations for your business.

For businesses offering technical products or services, we provide inbound technical support. Our team can assist with troubleshooting, software assistance, and hardware support, ensuring your customers get the help they need when they need it.

Technical Support

Emergency Response & Support

For businesses that require it, we offer emergency response services. Our team is trained to handle emergency situations, providing immediate assistance and support to your customers.

Experience the Ovex Tech Advantage

At Ovex Tech, we don’t just offer services, we provide solutions that are tailored to your specific needs. Here’s how we empower your business:

We offer customized teams to meet the unique needs of every business, covering technical expertise and customer service skills.

Customized Teams and Skills

Scalability and Flexibility

Our services are scalable and adaptable to your business needs, with a quick response time for customer calls.

Ovex Tech offers high-quality, competitively priced services with efficient processes for a market edge and faster time to market..

Cost-Competitive Advantage

Ready-Made Framework

We offer access to a ready-made framework. This means you can hit the ground running and maintain better control over your processes.

Ovex Tech provides an on-demand workforce for resource needs, offering control over burn rate.

On-Demand Workforce

Choose Ovex Tech and experience the difference that a dedicated, customized, and cost-effective solution can make to your business.

Why Choose Ovex Tech?

In the rapidly evolving world of technology and customer service, Ovex Tech stands out as a leader.

Comprehensive Services: We offer a wide array of services, from call center solutions to data management, all tailored to your needs.
Expertise: Our industry experts deliver services in line with the latest trends and standards.
Quality Assurance: We’re committed to exceeding your expectations and adding value to your business.
Data Security: We prioritize data security, ensuring your data is always secure and confidential.
Customer-Centric Approach: Our services are designed with customer satisfaction in mind.
Innovation: We invest in technology and training to provide innovative solutions that keep you competitive.

Industries We Actively Contribute To

At Ovex Tech, we provide services across a wide range of industries. Here are some of the key sectors we serve:

Healthcare: We handle benefits inquiries, claims processing, and billing and payment information. Our services help healthcare providers streamline their operations and focus on patient care.
Retail: We manage order inquiries, returns, product inquiries, billing inquiries, and more. Our services help retail businesses improve customer satisfaction and operational efficiency.
Utilities: We handle outage reports and service inquiries, helping utility companies maintain high service levels and customer satisfaction.
Finance: We provide support for transaction inquiries, account management, fraud detection, and more.
Telecommunications: We handle service inquiries, billing questions, and technical support for telecom companies.
Travel and Hospitality: We manage booking inquiries, reservation changes, customer service, and more for businesses in the travel and hospitality sector.
E-commerce: We handle order inquiries, returns, product inquiries, and customer support for online businesses.
Insurance: We manage policy inquiries, claims processing, and customer service for insurance companies.
Non-Profit and NGO: We offer tailored services to non-profit organizations and NGOs, helping them with donor management, fundraising support, volunteer coordination, and more.
Real Estate: We provide support for property inquiries, booking and reservation management, customer service, and more for real estate businesses.

How Ovex TECH Secures Your DATA

At Ovex Tech, data security is of utmost importance. Here’s how we ensure the security of your data:

Data Encryption: Advanced methods protect your data at all times.
Access Control: Strict measures limit data access to authorized personnel only.
Regular Audits: Frequent security audits help us stay ahead of potential threats.
Regulation Compliance: We adhere to all relevant data protection regulations.
Security Training: Regular training keeps our staff updated on secure data handling practices.
Disaster Recovery: Robust plans ensure quick data restoration and minimal downtime in case of a breach.

Case Studies

PAKTEL

Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.

Public Utility Support Center

A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property.